Due to poor manufacturing performance and failure to repair
6 months(From B / L date)
Controller、Main cable
Due to poor manufacturing performance and failure to repair
12 months(From B / L date)
Motor
Motor
Phase - missing、burning、demagnetization
12 months(From B / L date)
Hall、Bearing
Hall burn out、Bearing abnormal noise
6 months(From B / L date)
Battery
Charge port，USB charge component
Fast Moving Parts
No warranty for those parts.
Li-battery pack
Charging ambient temperature 1°C-34°C Use ambient temperature range-10°C-45°C At low temperature,the Li battery capacity will decline to different degrees,the spec reference as below:
-10°C active volume68%，
0°C active volume 85%，
25°C active volume 100%，
Replacement of the new battery at 6 months of capacity less than 65% of the representation capacity.
12 months (From B / L date)
Exemption scope
The following circumstances will not be covered by the warranty, and the customer has to pay for the repair:
The " guarantees" validity period has expired.
Damage incurred by man-made causes.
Any damage caused by failure to follow the requirements in the instruction manual to correctly assemble or use the scooter.
The serial No. has been deleted or modified.
The serial No. bar code or model on the product warranty card doesn't coincide with the product itself.
The product has been dissembled or repaired by personnel unauthorized by us.
Daily wear and tear (including wear and tear of the E-BIKE shell, handle grips, tires, etc.) that does not affect the product's functionality.
Damage caused by accidents or improper use, such as physical damage, fall-and-break damage, collision damage,etc.
Damage caused by overload, forcing through obstacles (including but not limited to riding down stairs, hitting the ground, etc.),performing X-sports stunts, etc.
Damage caused by disassembly, transportation, loading/ unloading, etc. in the process of return for repair.
Damage caused by fire, liquid immersion, freezing, earthquake, or other abnormal storage conditions or force majeure.
Depletion of wearing pieces such as the packing material, different types of technical documents, etc.
Products used for commercial purposes will not be covered by the warranty.
For malfunctioned products whose warranty has expired, we provides paid repair service, and as to the charging standardand accessory prices, you can contact our after-sales personnel for more details.
